Privacy policy
Last Updated: 9 September 2026
KitchenStock ("KitchenStock", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how KitchenStock collects, uses, stores and protects information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect:
Personal information:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Customer account information
Order information:
• Products purchased
• Order number
• Order amount
• Payment status
• Shipping and delivery information
• Return, refund and cancellation information
• Store Credit information
Technical information:
• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies
Communication information:
• Customer support messages
• Enquiries
• Complaints
• Other communications sent to KitchenStock
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfil orders.
• Process online and Cash on Delivery orders.
• Arrange shipping and delivery.
• Provide customer support.
• Process returns, cancellations and refunds.
• Issue and manage Store Credit.
• Maintain customer accounts.
• Prevent fraud and abuse.
• Improve our website, products and services.
• Send transaction and service-related communications.
• Send marketing communications where permitted by applicable law.
• Meet legal, tax, accounting and regulatory obligations.
3. PAYMENTS
Payments may be processed by third-party payment providers integrated with Shopify.
KitchenStock does not intend to store complete payment-card information on its own systems where payment processing is handled by a payment provider.
Payment providers may process information according to their own privacy policies and terms.
4. CASH ON DELIVERY
For Cash on Delivery orders, KitchenStock may process customer name, phone number, delivery address and order information for order verification, fulfilment, delivery and fraud prevention.
5. COOKIES
Our website may use cookies and similar technologies to:
• Operate the website.
• Maintain shopping-cart functionality.
• Remember preferences.
• Understand website usage.
• Improve website performance.
• Support relevant marketing where permitted.
You may control certain cookies through your browser settings.
6. SHARING OF INFORMATION
We may share necessary information with service providers that help us operate KitchenStock, including:
• Shopify and technology providers.
• Payment providers.
• Shipping and logistics providers.
• Customer-support providers.
• Fraud-prevention and security providers.
• Analytics and marketing providers where applicable.
• Professional advisers.
• Government authorities where legally required.
We do not sell personal information merely as a source of revenue.
7. DATA SECURITY
KitchenStock takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution and compliance with applicable law.
Where information is no longer required, it may be deleted, anonymised or otherwise handled as permitted by applicable law.
9. CUSTOMER RIGHTS
Subject to applicable Indian law, customers may have rights relating to their personal information, including applicable rights to access, correction, withdrawal of consent where processing is based on consent, and grievance redressal.
Requests or privacy concerns may be submitted using the contact details below.
10. CHILDREN'S INFORMATION
KitchenStock does not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that personal information has been provided improperly, please contact us.
11. THIRD-PARTY SERVICES
Our website may use third-party applications and services, including payment, shipping, analytics, marketing and customer-support services.
Those providers may process information according to their own privacy policies and terms.
12. CHANGES TO THIS POLICY
KitchenStock may update this Privacy Policy when necessary because of changes to our services, technology, business practices or applicable law.
The updated policy will be published on this page with a revised Last Updated date.
13. CONTACT
KitchenStock
Email: enquiry@kitchenstock.in
Phone/WhatsApp: +91 91799 29767
Address:
15, Daudi Nagar,
Khajrana,
Indore, 452016,
Madhya Pradesh, India
For privacy-related questions or complaints, please contact us using the details above.
14. GOVERNING LAW
This Privacy Policy is governed by the applicable laws of India.