Shipping policy

Last Updated: 9 September 2026

KitchenStock delivers eligible products across India through available logistics partners.

1. ORDER PROCESSING

Orders are processed after successful order confirmation.

Processing time may vary depending on the product, supplier, warehouse, payment verification and order volume.

Any specific processing time shown on a product page or checkout will apply where applicable.

2. DELIVERY TIME

Estimated delivery dates shown during checkout are estimates.

Actual delivery may vary due to:

• Delivery location.
• Courier and logistics operations.
• Weather conditions.
• Public holidays.
• Incorrect or incomplete address.
• Customer availability.
• Force majeure events.
• Other circumstances outside reasonable control.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

4. CASH ON DELIVERY

Cash on Delivery is available for eligible products and serviceable locations.

COD availability may depend on:

• Delivery location.
• Order value.
• Product.
• Courier availability.
• Operational and fraud-prevention controls.

KitchenStock may contact customers to verify COD orders before dispatch.

5. DELIVERY ADDRESS

Customers must provide a complete and accurate delivery address, including:

• Full name.
• House/building number.
• Street/locality.
• City.
• State.
• PIN code.
• Working phone number.

KitchenStock is not responsible for delays caused by incorrect or incomplete information supplied by the customer, subject to applicable law.

6. FAILED DELIVERY

If delivery fails because the customer is unavailable, refuses the shipment, provides an incorrect address or otherwise prevents delivery, the courier may attempt re-delivery according to its process.

Repeated failed delivery or refusal of COD orders may affect future COD availability.

7. DAMAGED PACKAGE

If a package appears damaged at the time of delivery, customers should document the condition with photographs or videos where possible and contact KitchenStock promptly.

8. DELAYED OR LOST SHIPMENTS

If an order is significantly delayed or appears lost, contact KitchenStock with your order number.

We will investigate with the relevant logistics provider and provide an appropriate resolution in accordance with applicable law and the circumstances.

9. DELIVERY CONFIRMATION

Tracking information may be provided through the applicable logistics provider.

If an order is marked delivered but the customer has not received it, the customer should contact KitchenStock promptly so that the matter can be investigated.

10. INTERNATIONAL SHIPPING

KitchenStock currently focuses on deliveries within India unless international delivery is specifically offered at checkout.

11. CONTACT

KitchenStock

Email: enquiry@kitchenstock.in
Phone/WhatsApp: +91 91799 29767

Address:
15, Daudi Nagar,
Khajrana,
Indore, 452016,
Madhya Pradesh, India

12. GOVERNING LAW

This policy is governed by the applicable laws of India.