Refund policy
Last Updated: 9 September 2026
At KitchenStock, we want you to receive the products you ordered in satisfactory condition. This Return and Refund Policy explains the conditions under which returns, replacements, cancellations and refunds may be provided.
1. RETURN WINDOW
KitchenStock provides a 30-day return window for eligible products.
The return period begins from the date the eligible product is delivered to the customer.
Returns are subject to the eligibility conditions described below.
2. ELIGIBLE RETURNS
A product may be eligible for return where:
• The product is defective or damaged.
• The wrong product or variant was delivered.
• An item is missing from the order.
• The product is materially different from the product ordered or described on our website.
• The product has another genuine quality or fulfilment issue.
Nothing in this policy is intended to exclude or limit any consumer right or remedy that cannot legally be excluded or limited under applicable Indian law.
3. CONDITION OF RETURNED PRODUCTS
Where applicable, returned products should be:
• Unused and in original condition.
• In the original packaging.
• Accompanied by accessories, manuals, tags and other items supplied with the product.
Where a product has been damaged, defective or incorrectly supplied, KitchenStock may request photographs or videos to verify the issue.
4. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged or defective product, please contact KitchenStock as soon as reasonably possible.
Please provide:
• Order number.
• Customer name.
• Registered email or phone number.
• Photographs or videos of the product.
• Photographs or videos of the packaging where relevant.
• A description of the issue.
After verification, KitchenStock may provide an appropriate resolution, which may include replacement, refund, Store Credit or another remedy available under applicable law.
5. WRONG OR MISSING PRODUCT
If you receive the wrong product or an item is missing from your order, contact us with your order number and details of the issue.
After verification, KitchenStock will provide an appropriate resolution.
6. NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return because of their nature, hygiene or safety considerations, customisation, or other legitimate reasons.
Where a product has a specific return restriction, the applicable information will be provided on the product page or before purchase where required.
7. REFUNDS
Where a refund is approved by KitchenStock, the refund will normally be issued as KitchenStock Store Credit through the customer's Shopify Customer Account.
The Store Credit will be added to the customer's available balance and may be used for eligible future purchases through the KitchenStock online store.
Store Credit is maintained through Shopify's Store Credit functionality.
Where applicable Indian law requires a different form of refund or remedy, KitchenStock will comply with that requirement.
8. STORE CREDIT / WALLET REFUNDS
KitchenStock's preferred refund method is Store Credit.
Approved refund amounts may be credited to the customer's KitchenStock Store Credit balance.
The customer can view the available Store Credit balance and applicable Store Credit activity through the customer account.
Store Credit may be used at checkout while the customer is signed in to the customer account and subject to applicable checkout conditions.
9. COD ORDERS
Cash on Delivery is available for eligible orders.
For a COD order that has already been paid for and is subsequently eligible for a refund, KitchenStock will normally issue the approved refund as Store Credit.
Where applicable law requires another refund method, KitchenStock will follow the applicable legal requirement.
10. RETURN SHIPPING
If a return is required because of a verified defective, damaged, incorrect or missing product attributable to KitchenStock, the applicable return shipping arrangements will be handled by KitchenStock.
For voluntary returns that are not caused by a defect, damage, incorrect fulfilment or another issue attributable to KitchenStock, applicable return shipping costs may be the customer's responsibility where legally permissible.
11. CANCELLATION
Customers may request cancellation of an order before the order is fulfilled, subject to Shopify's applicable cancellation rules and the order's processing status.
Once an order has been fulfilled or shipped, cancellation may no longer be available and the applicable return process may apply.
12. CANCELLATION REFUNDS
If an eligible cancelled order has already been paid for, KitchenStock will normally issue the approved refund as Store Credit.
Where applicable law requires another refund method, KitchenStock will comply with that requirement.
13. FAILED DELIVERY OR REFUSED COD ORDER
If a customer refuses a COD order or prevents delivery by providing an incorrect or incomplete address, the order may be returned to the sender.
Repeated refusal or misuse of COD may affect future COD availability.
14. FRAUDULENT OR ABUSIVE CLAIMS
KitchenStock may investigate suspected fraudulent, abusive or repeated misuse of return, refund, cancellation or Store Credit procedures.
This does not affect legitimate consumer rights available under applicable Indian law.
15. CONTACT FOR RETURNS AND REFUNDS
KitchenStock
Email: enquiry@kitchenstock.in
Phone/WhatsApp: +91 91799 29767
Address:
15, Daudi Nagar,
Khajrana,
Indore, 452016,
Madhya Pradesh, India
Please mention your order number whenever contacting us about a return, cancellation or refund.
16. GOVERNING LAW
This policy is governed by the applicable laws of India.
Nothing in this policy is intended to restrict any mandatory consumer right or remedy available under Indian law.