Terms of service
Last Updated: 9 September 2026
Welcome to KitchenStock.
These Terms of Service govern your use of the KitchenStock website and your purchase of products from us.
By accessing or using our website, you agree to these Terms, subject to applicable Indian law.
1. ABOUT KITCHENSTOCK
KitchenStock operates an online store offering kitchen-related products to customers in India.
Business Name: KitchenStock
Email: enquiry@kitchenstock.in
Phone/WhatsApp: +91 91799 29767
Address:
15, Daudi Nagar,
Khajrana,
Indore, 452016,
Madhya Pradesh, India
2. CUSTOMER INFORMATION
Customers must provide accurate and complete information when creating an account or placing an order.
Customers are responsible for ensuring that their name, phone number, email address and delivery address are accurate.
3. PRODUCTS
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability are accurate.
Product colours may vary slightly depending on the customer's device or display.
Product packaging may vary from photographs.
Product specifications may change where permitted by the manufacturer or supplier.
4. PRICES AND TAXES
Prices displayed on the website are the prices applicable at the time of purchase unless otherwise stated.
Applicable taxes, shipping charges and other applicable charges will be displayed during checkout where applicable.
5. ORDERS
Placing an order constitutes a request to purchase the selected products.
KitchenStock may cancel or decline an order where reasonably necessary, including:
• Product unavailability.
• Pricing or listing errors.
• Incorrect customer information.
• Suspected fraudulent activity.
• Delivery restrictions.
• Technical errors.
• Other legitimate operational or legal reasons.
Where payment has already been collected and KitchenStock cancels the order, an eligible refund will be processed in accordance with our Return and Refund Policy and applicable law.
6. CASH ON DELIVERY
Cash on Delivery is available for eligible products, orders and serviceable locations.
KitchenStock may contact customers to verify COD orders before dispatch.
COD availability may be restricted for certain orders, locations or customers for operational or fraud-prevention reasons.
7. PAYMENTS
Online payments are processed through supported payment providers.
Customers must not use an unauthorised payment method or another person's payment method without permission.
8. SHIPPING AND DELIVERY
Delivery estimates are provided in good faith and may vary due to logistics providers, weather, public holidays, incorrect addresses, customer availability, force majeure events or other circumstances beyond reasonable control.
Customers are responsible for providing accurate delivery information.
9. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and cancellations are governed by KitchenStock's Return and Refund Policy and Shopify's applicable return and cancellation rules.
10. STORE CREDIT
KitchenStock may issue Store Credit as a refund or in other eligible circumstances.
Store Credit is maintained through Shopify's Store Credit functionality and may be used at checkout subject to applicable Shopify and KitchenStock conditions.
11. CUSTOMER ACCOUNTS
Customers are responsible for maintaining the security of their account and for activity carried out through their account.
Customers should contact KitchenStock if they believe their account has been accessed without authorisation.
12. INTELLECTUAL PROPERTY
The KitchenStock name, branding, logos, original content, graphics, photographs and website materials are protected by applicable laws.
Unauthorised copying, reproduction, distribution or commercial use is prohibited except where permitted by law.
13. PROHIBITED USE
Customers must not use the website to:
• Commit fraud.
• Use unauthorised payment methods.
• Abuse returns, refunds or Store Credit.
• Interfere with website security.
• Introduce malicious code.
• Scrape or copy website content for unauthorised commercial use.
• Misrepresent identity.
• Violate applicable law.
14. FORCE MAJEURE
KitchenStock is not responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures or other extraordinary events.
15. CHANGES TO TERMS
KitchenStock may update these Terms from time to time.
Updated Terms will be published on this page with the revised Last Updated date.
16. GOVERNING LAW
These Terms are governed by the applicable laws of India.
Nothing in these Terms is intended to exclude or limit any consumer right or remedy that cannot legally be excluded or limited.
17. CONTACT
KitchenStock
Email: enquiry@kitchenstock.in
Phone/WhatsApp: +91 91799 29767
Address:
15, Daudi Nagar,
Khajrana,
Indore, 452016,
Madhya Pradesh, India